Shipping policy

Shipping Rates

  • Standard Shipping: FREE for all orders.
  • Insured Shipping: $5.95, includes extra protection and priority support for any delivery issues.

Shipping Times

  • Delivery Estimates: 
    • United States: 4–10 business days
    • Canada & Australia: 5–11 business days
    • United Kingdom & Euro Area: 5–12 business days
    • Worldwide: Up to 14 business days

Please note: The delivery times listed above do not include the processing time.

Order Tracking

After your order has shipped, you will receive a confirmation email containing a tracking number. Use this to monitor your package’s journey to your doorstep.

For any questions, feel free to contact us at support@montonomy.com.

 

Shipment confirmation & Order tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us at support@montonomy.com.

Montonomy is not responsible for lost or stolen packages. If your tracking information states that your package was delivered to your address and you have not received, please report it to your respective shipping carrier at the information provided to you on our Tracking Page. If you have any further questions on how to do, please reach out to our customer support team.

 

Shipment processing time

Most orders are processed within 1-3 business days, with the exception of pre-orders.

If an order contains a pre-order item, we will ship any items we have available immediately and ship the items that are pre-ordered immediately when we have them available. If you ordered more than one item on a single order and receive only a part of your item don't worry, you will receive your other items shortly after.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email.